Payment and Delivery

Payment Methods

• We accept Visa and Mastercard.

• We accept Bitcoin, Paypal and Amazon eGift Card

• Our email is info@goodreliefpharma.com

• For Bitcoin Instructions please click HERE

We accept bank transfers to our New Zealand bank account. We will start processing your order only after we have received the payment.

Shipping Policies

• All New Zealand parcels are sent via courier with track and trace.

• Overseas items are sent via standard airmail or DHL Express depending on customers' choice.

• Insurance and tracking may be available for parcels valued over $500 NZD or weighing over 2KG.

• Express shipping is only available to some destinations. Please e-mail us for a quote if you require this service.

• WE also have an international warehouse for shipping to international clients (typically 4 to 15 days turnover)

• When the order is submitted and we recognize it, the status will be changed to awaiting payment.

• After payment is submitted, the status will be changed to Processing. (you may check status under tracking)

• When the shipment is shipped according to our tracking system, it will be moved to complete. If a shipment is marked completed and yet you have not received your shipment, please contact us at info@uspharmashop.com as soon as possible.

• Most orders ship within 24 hours after payment received (weekends excluded). If payment is made over the weekend； shipping will resume on the next business day. Shipment usually arrives 3 to 7 business days within New Zealand, and 7 to 15 business days worldwide. Your final shipping cost will be available to you during checkout.

• All payments received before 7 pm Eastern Time will have their order shipped out the next day. All payments received after 7 pm Eastern Time will have their order shipped out the day after tomorrow.

• Please note, some items may require a longer ship-out and/or delivery time frame. And if that does happen, we will inform you via email.

• We will send out a tracking number by email once payment is fulfilled. You can then check your tracking number with the given shipping agency

RETURN & REFUND POLICY

• All returns must be received by us within 30 days of initial dispatch.

• If we have sent you an incorrect item, we will send you the correct item along with a courier ticket for return.

• If you decide you no longer require a product or have ordered an incorrect item, we will provide you a refund excluding shipping and handling fee. Please ensure all returns are packaged adequately as refund will not apply on damaged items. We are not responsible for any additional freight costs incurred.

• In accordance to law, Prescription only medications cannot be refunded or returned.

• For Western Union refunds, please email us your name and location, and after we’ve made the refund, we will email you back with an MCTN number. (We will take care of the fees and shipping cost)

• For bitcoin refunds, the dollar amount in bitcoin will be sent back to your bitcoin wallet. But please provide us with your wallet address.

• Please email info@goodreliefpharma.com with the title Refund and your order number as the title for any refund/replacement requests

Order Tracking

• The order tracking tool will be mailed to you and you can use that to track your order. All you need is your order number and your billing email address.

• The order tracking will update within 24 hours after you’ve made a payment from pending payment to processing.

• Once it is in processing, that means the item is already being shipped and the tracking number will be provided to you within the tracking tool.

• Once the shipment shows that it has arrived according to the tracking number, the order will be moved to completed. If you did not receive your item and yet the shipment status is shown as completed please email us as soon as possible at info@goodreliefpharma.com

OVERSIZED PARCELS

If your order is very heavy, or is very big/bulky, You may be charged for the extra weight/volume. If that is the case, NetPharmacy will contact you directly to discuss prices/options prior to charging your order.