Frequently asked questions by our clients
As long as you give us your correct address for delivery, you should receive your order within the specified amount of time. If, however, you do not receive your order within 6 weeks from the time the order was shipped, please contact us and our contracted pharmacy will reship your order at no additional expense to you. This shipping guarantee is only valid for certain countries and for up to 90 days from the time the order is placed. Please ask us for more information.
Most definitely! We have taken every conceivable step to ensure that your credit card transaction is totally secure. Your information is transmitted over a Secure Sockets Layer (SSL) - the most secure processing method that is currently available.
Once your prescription order is received, either by online request, fax or mail, it will be processed and shipped by one of our contracted international dispensaries. The process and shipping time is 2 to 3 weeks on average. With that in mind, you should order your refills about 2-3 weeks prior to running out of your medication.
You may contact our call center 6:00 am to 9:00 pm (CST), Monday to Friday and 7:00 am to 7:00 pm (CST), Saturdays and Sundays.
Order is processed as below: Step 1: chose products. Step 2: Add products to your shopping cart. Step 3: Proceed to Checkout. Step 4: Fill in the order form. Step 5: Complete the order and we will respond to your order.
To cancel your order, please ensure that you contact us as soon as possible after ordering so that we can arrange it for you.
We operate our online store primarily through our warehouse and not through our physical store. We employ separate staff to run the physical store and the online store. Because of this we can only offer the online price to customers who have an account, have purchased from us prior to coming in store or have reserved stock with our customer services team prior to coming in store. Our physical store price is different to our online price. If you do not have an account, have not reserved stock or are not an existing customer please understand that we cannot offer you the online price until you have registered with us. We do not keep everything we list online at our physical store due to space restrictions.
Our online sales operating time is from 9am NZT to 4pm NZT. Once we receive your order please allow 24-72 hours for us to prepare your order for dispatch. Within New Zealand the approximate delivery time after dispatch is 1-3 business days. International delivery varies between 4 – 20 business days.
We are proud to say a most definite, YES! Our website is hosted on Shopify with world class security. You can see these active secure seals on our website. Please refer to our Privacy and Security page for further details.
Please check your spam folder. If you are using email filtering software, our automated email might get placed there. If you are still not able to find it, please let us know and we can resend you another one.